ABOUT US

Our Story

At OSF Digital, our purpose has always been clear: to help organizations realize the full value of Salesforce through strategy-led thinking, trusted data, and disciplined execution. Everything we do is built to turn ambition into outcomes that matter.
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Who We Are

OSF Digital is a Salesforce-first consulting partner working at the intersection of strategy, data, AI, and execution. For more than two decades, we’ve partnered with organizations across industries to design, build, and operate Salesforce solutions that drive real business impact.

We combine deep platform expertise with industry insight and an advisory-led approach, guiding customers from early strategy through implementation, staff augmentation, and long-term managed services. Our role is not just to deliver technology, but to help organizations move faster, reduce risk, and create outcomes that scale.

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How We Work

Our approach is grounded in partnership and accountability. We embed with our customers’ teams, align closely to their goals, and stay focused on outcomes—not just milestones. Every engagement is shaped by proven delivery playbooks, trusted data, and a clear path to value.

By blending advisory rigor with execution precision, we help organizations navigate complexity, operationalize AI responsibly, and build Salesforce solutions that support long-term growth and resilience.

The OSF Digital journey

Our story is one of continuous evolution—building expertise, earning trust, and delivering results.

2003

Founded with operations in Québec and Bucharest

2007

Became Microsoft Gold Partner

2009

Strategic partnership with Demandware (now Salesforce Commerce Cloud)

2010

Strategic Salesforce Partnership

2016

Received Retail Innovation Award at Dreamforce

2018

Acquired iFactory Solutions (BR)

2019

Became Salesforce Platinum Partner

2019

Acquired Blueleaf (UK), SoulEcommerce (ES) and SuccessYou (DE)

2020

Joined Pledge 1% philanthropic program

2021

Acquired Adept Group (NZ), Paladin Group (US), Relation1 (CA) and Werise (BR)

2022

Completed acquisition of FitForCommerce (US), launching a consulting division

2022

Acquired Aarin (US), Datarati (AU), Kolekto (BR), Netnomics (DE) and Oegen (UK)

2023

Joined the Salesforce MarketingCloud, Data Cloud, and FinancialServices Partner Advisory Boards

2023

Acquired Original Shift (US)

2024

Won 2024 Salesforce Partner Innovation Award for Excellence in Automotive Sector

2025

David Northington appointed as CEO

2025

OSF holds nine seats across multiple Salesforce Partner Advisory Boards

Our Pillars of Differentiation

These principles guide how we work with our customers—shaping our approach to partnership, delivery, and accountability for outcomes.
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Customer-Centric Partnership for Measurable Outcomes

We act as an expert extension of our clients’ teams—aligning with their strategy, goals, and culture to deliver real business outcomes. Our distinctive partnership mindset drives long-term success by treating each engagement as a shared mission, not a transactional project. We bring structure, accountability, and empathy to every phase of delivery, ensuring clients not only get the right solution, but lasting value from it.

Service Cloud Implementation & Optimization

Salesforce-First, Multi-Cloud Expertise

With 20 years of hands-on Salesforce experience and 70% of our clients using multiple clouds, OSF delivers deep technical mastery and execution precision across the platform. As a Salesforce-first partner, we know how to maximize each cloud, reduce integration friction, and unlock the full potential of “Data+AI+Trust”. Our proven delivery playbook ensures consistent, high-quality results at every stage—from roadmap to release.

Service Performance, Analytics & Ongoing Enhancement

Advisory-Led and Industry-Aligned Strategy

We bridge business strategy and technical execution with a consulting approach tailored to the realities of each client’s industry. From financial services to retail and consumer goods, our experts develop transformation strategies rooted in business objectives and shaped by market dynamics. We accelerate time to value through proprietary frameworks and prebuilt industry assets—reducing risk while driving relevance.

Industry Strategy & Advisory

AI and Trusted Data to Power the Digital Workforce

We’ve invested in AI not for hype, but for performance. From Agentforce to Data Cloud, we bring practical, secure, and scalable AI into clients’ operations—always grounded in trust and data integrity. Whether it’s building a digital labor force, activating intelligent automation, or enabling innovation, our AI and data expertise empowers clients to move faster, with confidence.

OSF Digital is a Salesforce-first consulting partner helping organizations become agentic enterprises. We combine strategy, data, AI, and disciplined execution to move organizations beyond AI experimentation, orchestrating humans and AI agents across real business processes to deliver measurable outcomes.

An agentic enterprise is one where AI systems do not just assist people but own complete units of work. They reason across context, make decisions within defined limits, and collaborate with humans and other systems to complete tasks. OSF Digital helps organizations make this shift in a structured, governed, and measurable way.

Yes. OSF Digital has built a dedicated agentic enterprise practice, backed by a global team with more than 3,300 Salesforce certifications. It includes a delivery methodology, forward-deployed pods, prebuilt industry process libraries, and a Center of Excellence model. We deploy Agentforce Operations, built on Salesforce's acquisition of Regrello, to orchestrate work across people, agents, and systems.

OSF Digital delivers agentic transformation through a structured, gated journey: assess readiness, prove value on a first live process, scale across a domain, and build the internal capability to sustain it. Small, forward-deployed pods work inside your environment, so you see a working process in weeks and build lasting capability rather than dependency.

OSF Digital focuses on the gap where most AI stalls: moving from a successful pilot to governed, enterprise-scale production. We start with one high-value process, prove it with real data and users, then build a Center of Excellence in parallel, so the organization can scale its agentic capability on its own.

OSF Digital supports agentic transformation across industries including financial services, manufacturing, consumer goods, automotive, and healthcare and life sciences, building from prebuilt industry process libraries. This sits within a broader industry footprint that also spans retail, energy and utilities, high tech, and media and entertainment.

OSF Digital builds agentic solutions on trusted data and enterprise-grade governance, with role-based access, full audit history, and human oversight where it matters. Governance is treated as the condition that lets AI be trusted at scale, not an afterthought.

BROWSE AND SEE

See How We Turn Vision Into Impact