A Salesforce managed service is ongoing support and improvement of your Salesforce environment after go-live. It typically includes proactive monitoring, incident management, release and enhancement management, performance analytics, and continuous optimization. The goal is to keep the platform reliable, current, and improving, not only to fix issues when they arise.

An implementation builds and launches your Salesforce solution. A managed service keeps it performing and evolving afterward. Rather than ending at go-live, managed services provide ongoing optimization, release management, and enhancements, so your investment keeps delivering value and adapts as your business changes.

Salesforce's standard support helps resolve product-level issues and platform questions. OSF Digital's managed service works alongside it, taking ownership of your specific configuration, integrations, and roadmap. We proactively optimize, manage releases and enhancements, and align the platform to your business goals, acting as an extension of your team across your Salesforce ecosystem.

OSF Digital provides defined service level agreements as part of its managed services, with response and resolution targets set by issue severity and the chosen service tier, backed by 24/7 coverage. The specific commitments are agreed as part of your service plan.

OSF Digital's managed services cover the full Salesforce ecosystem, including AI, Data, Commerce, and Service, as well as multi-cloud environments. We monitor, optimize, and evolve each solution so performance and value continue to compound over time, whatever combination of clouds you run.

Managed services improve Salesforce through continuous monitoring, regular innovation cycles, and data-driven enhancements. OSF Digital tracks usage, efficiency, and adoption, identifies opportunities, and applies AI-driven recommendations and new releases, so the platform keeps modernizing rather than standing still.