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AI & AGENTS

Intelligent Solutions That Transform How Work Gets Done

AI & Agents combine intelligence, automation, and data to accelerate decision-making, unlock productivity, and elevate every customer and employee experience across the Salesforce ecosystem.
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AI That Thinks. Agents That Act.

We help organizations move beyond manual processes and static workflows by embedding trusted AI and Agentforce into every business function. From guided workflows to fully autonomous agents, we design intelligent systems that reason, execute, and continuously improve outcomes.

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From Prediction to Autonomous Execution

Whether powering customer support, sales augmentation, or operational automation, our AI solutions enable organizations to work smarter and faster—grounded in accurate data, safe reasoning, and Salesforce-native governance.

Where Intelligence Meets Real-Time Action

AI & Agents elevate every cloud—Service, Sales, Commerce, Marketing, Revenue—by connecting intelligence to execution. With reasoning engines, natural language interfaces, and automation frameworks built on Salesforce Einstein and Agentforce, we create systems that respond instantly, adapt continuously, and drive measurable performance across your enterprise.
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Intelligent Service Agents

AI that resolves, routes, and assists.
Agentforce-powered service agents diagnose issues, recommend solutions, and automate resolutions—improving accuracy and reducing handling time.

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Sales Acceleration Agents

AI that guides every step of the sale.
Automated prospecting, personalized outreach, opportunity scoring, and next-best actions help teams sell faster and with greater precision.

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Operational Automation Agents

Streamlining processes end to end.
From order orchestration to financial workflows, autonomous agents reduce manual work and maintain real-time accuracy across systems.

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Intelligent Knowledge & Insights

Knowledge that evolves with your business.
AI curates insights, drafts content, generates documentation, and keeps information fresh to support both employees and customers.

Natural Language Experiences

Natural Language Experiences

Conversational interfaces for every workflow.
Einstein-powered conversational AI lets users ask, act, and automate using natural language—accelerating adoption across the enterprise.

Accelerate Your AI Transformation

We help you activate AI responsibly—balancing innovation with governance. From roadmap to deployment, our teams design intelligent solutions that improve performance across service, sales, marketing, commerce, and operations.
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AI Strategy That Unlocks Enterprise-Scale Impact

We help organizations identify where AI creates real value—and build a roadmap that aligns intelligence with business goals, data readiness, and governance.

Data Maturity

Data Maturity

Before deploying agents or automation, we assess your processes, data maturity, regulatory context, and customer lifecycle. Our advisory teams define the highest-impact use cases, establish responsible AI frameworks, and outline the operating model required to scale. With a clear blueprint, you can move from experimentation to enterprise-wide adoption with confidence and measurable outcomes.

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Designing and Deploying AI That Works From Day One

We translate AI strategy into working systems—configuring Agentforce, activating Einstein, and engineering intelligent workflows built for performance.

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Agents and Data across Salesforce Clouds

Our implementation teams design agents that understand real business rules, integrate seamlessly with Data Cloud, and execute across Salesforce clouds. We configure reasoning frameworks, build automation triggers, and architect data pipelines that ensure accuracy and speed. Every deployment is grounded in repeatable engineering patterns, reducing risk while accelerating time-to-value.

Implementation & Journey Orchestration Excellence

AI That Improves Over Time Through Insight and Governance

From tuning models to monitoring performance, we ensure your AI remains safe, compliant, and increasingly effective as your business evolves.

Enterprise-Grade Implementation Across RCA and RCB

Data and Trust

Agentforce is Salesforce's platform for building AI agents that reason, make decisions, and take action across business processes. It can automate work in service, sales, marketing, commerce, and operations, handling tasks such as resolving customer cases, qualifying leads, generating content, and routing work, while staying connected to your Salesforce data.

A traditional chatbot follows scripted rules and answers predefined questions. Agentforce agents reason over real data, make decisions within set limits, and take action to complete a task rather than only respond. They can carry out multistep work and hand off to a person when needed, all inside your Salesforce governance.

Einstein is Salesforce's AI layer for predictions, insights, and generative content embedded across the platform. Agentforce builds on that intelligence to create agents that act on it. In short, Einstein informs and predicts, while Agentforce reasons and executes. Most solutions use both together.

AI and agents can support service, sales, marketing, commerce, revenue, and operations. Examples include resolving and routing service cases, guiding sales with next-best actions, personalizing marketing, automating operational workflows, and surfacing knowledge for both employees and customers, all connected through Salesforce.

OSF Digital builds AI on Salesforce-native governance, grounding agents in accurate data, defining clear guardrails, and keeping human oversight where it matters. Responsible AI frameworks, access controls, and ongoing monitoring help keep automation accurate, compliant, and trusted as it scales.

OSF Digital works across industries including consumer goods, retail, manufacturing, financial services, energy and utilities, healthcare and life sciences, high tech, media and entertainment, travel and hospitality, professional services, and nonprofit. Within each, we apply Salesforce AI, Agentforce, and Einstein to the sector's specific challenges.

An Agentforce implementation depends on scope, data readiness, and the number of use cases involved. A focused, well-scoped use case can go live faster, while enterprise-wide programs are delivered in phases. OSF Digital starts with high-value use cases to prove value early, then scales from there.

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Unlock AI Capabilities That Drive Real Results

Explore how OSF Digital uses Salesforce AI, Agentforce, and Einstein to accelerate performance and deliver measurable impact across industries.

OUR ADDRESS

5600, boulevard des Galeries, Suite 605, Québec, Québec G2K 2H6
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GET IN TOUCH

+1 (888) 548-4344
request@osf.digital
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